RETURNS POLICY

The Euro Tan is committed to ensuring the quality of its products. In compliance with Australian Consumer Law, we will provide you with a full refund, replacement, or repair if your items are deemed faulty or damaged. This policy applies to items that:

• Are not of acceptable quality.
• Are not fit for the purpose described.
• Do not match the description provided.

Steps to Initiate a Return:

1. Contact Us:

   • Email info@theeurotan.com.au within 7 days of receiving your goods.
   • Include the following information:
     • A detailed description of the issue (faulty or damaged item).
     • Proof of purchase or order information (order number).

2. Return Authority:

   • If required, we will issue you a Return Authority (RA) number. Please do not send any items back without obtaining an RA number.
   • Depending on the circumstances, we may request photos of the damage to process your refund or replacement without requiring the item to be returned.

3. Processing Refunds:

   • Refunds will be issued to your original payment method and will include any delivery fees you may have paid.
   • Please allow up to 7 business days for the refund to appear in your account.

Additional Information:

• Items must be returned in their original condition unless the fault prevents this.
• This policy does not cover change-of-mind returns.
• If you believe you have a major problem with the product, you are entitled to choose between a refund, replacement, or repair.
• For minor issues, The Euro Tan reserves the right to offer a repair instead of a replacement or refund.

If you have any questions about our returns process, please contact us at info@theeurotan.com.au.